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Other Ways to Reach Us
Inquiry Form
Use the form on this page
Best for structured case intake
Messaging Apps
Shared after first reply when needed
Useful for active cases and scheduling
Base
Shanghai, China
Coordination support only
Response Time
We aim to reply within 1 business day. Email and the inquiry form are the best starting points for new cases.
FAQ
Frequently Asked Questions
Visa rules depend on your passport, length of stay, and route. We can help you prepare the hospital-side documents you may need, but you should always verify current visa rules with the relevant consulate or official government source before booking flights.
Some doctors and international departments do, many do not. It varies by city, hospital, and department. We treat language support as something to confirm in advance instead of assuming it will be available.
Payment methods vary by hospital. Some accept international cards, some are easier with Alipay or WeChat Pay, and some require deposits at registration. We help you ask those questions before you travel so payment is not a surprise on the day of the visit.
No. MedChinaGo is an independent coordination service. We help with planning, records, scheduling requests, translation setup, and logistics. Medical decisions, diagnosis, treatment, pricing, and final appointment availability come from the hospital and doctor.
It depends entirely on the department and reason for travel. A single consultation may require a short stay, while surgery or staged dental work can require return visits. We recommend waiting for a hospital-confirmed plan before locking in flights.
No. We can help you prepare and submit requests, but the hospital decides doctor assignment, scheduling, treatment plan, and final costs. We prefer to state uncertainty clearly rather than overpromise.
That depends on the treating hospital and your local care situation. We can help organize follow-up communication where possible, but post-treatment medical management should be discussed with the treating doctor and your local physician before you travel.
We currently focus on helping patients evaluate options in major cities such as Shanghai and Beijing first, because language support and travel logistics are usually easier to verify there.